S�bastien Prud'homme wrote: Hi S�bastien,
I've coded that thing this week for my company (we didn't like using phone tickets for that). I just took what is done for phone ticket (with small modifications), add a new ticket type (WebRequestAgent, as when customer create a ticket in the web interface, ticket type is WebRequestCustomer) in database and voila. Perharps it still need minor changes (like language, pre-selection of the current agent as the customer) but it works fine for us.
sounds promising, I'm looking for such a feature also. Is your code based on 1.2 or 1.3?
I look forward to see it ;-)
I can send the code next week.
Gerold
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