Yes, (of course) you can! You don't need the "Customer" option at all (I don't use it....) My "customer" just send an e-mail to OTRS (= e-mail address which OTRS POPs) OTRS creates a ticket (and sends an auto-reply if you want) My agents handle the tickets (and can also create a new ticket with the "New Ticket" option)
So you only have to create User accounts for the agents that are responding to tickets (and is very easy to use for internal ticketing). Peter -----Oorspronkelijk bericht----- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Nick Bright Verzonden: donderdag 3 februari 2005 16:43 Aan: [email protected] Onderwerp: [otrs] Opening a ticket with the Agent interface? Is it possible to open a ticket with the Agent interface (in otherwords, not use the "Customer" user interface at all)? The way we are trying to use this is for internal ticketing, with eventual escalation to other agents. There's an option when creating new users for the screen to go to after creating a new ticket, the options are "New Ticket" or "Ticket Zoom"; so it seems like it's possible for new tickets to be created by the agents - I just sure don't see where. -- - Nick Bright Terraworld, Inc http://home.terraworld.net | 888-332-1616 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
