On Fri, 29 Oct 2004 17:07:18 -0700, Marshall28 <[EMAIL PROTECTED]> wrote:
> I'm currently running OTRS 1.2.3 and I do daily backups of OTRS using the
> backup.sh script. This produces a .tar.bz2 file of about 113KB. Can I use
> this to restore all of my OTRS for when I rebuild on a new server with
> version 1.3.2?
No. Just parts of it.
Basically, does the restore.sh script only restore the system
> aspect of OTRS?
Yes.
What all does the backup.sh script backup?
database, attachments, Config.pm, Defaults.pm, GenericAgent.pm,
Modules.pm, ModulesCustom.pm, ModulesCustomerPanel.pm
>I'm also
> wondering if I can directly copy in my Custom OTRS Theme on version 1.3.2?
> I've backed up the Output directory in 1.2.3 and I'm wondering if it's that
> easy?
>
No. Quote from the file UPGRADING (comes with the 1.3.2 dist):
"a) the otrs themes between 1.2 and 1.3 are _not_ compatible
(don't us the old theme)!"
I recommend that you read the rest of the UPGRADING file. It will
tell you everything you need to do in order to sucessfully upgrade to
1.3.2. Yes, redoing themes is a pain (I know) but it is well worth
the effort. I am very pleased with 1.3.x
Hth,
Tyler Hepworth
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