It looks like I'll just be doing a fresh install of 1.3.2 then. Once I install a fresh OTRS on the new system and restore from the backup.sh script, will that take care of most of the restore? What Else am I going to have to do in order to get back to the same state my other OTRS system is in? Are there things I need to do with Apache and mySQL?
thanks marshall I appreciate the quick response -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Tyler Hepworth Sent: Friday, October 29, 2004 6:40 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Restoring an OTRS from a prior version? On Fri, 29 Oct 2004 17:07:18 -0700, Marshall28 <[EMAIL PROTECTED]> wrote: > I'm currently running OTRS 1.2.3 and I do daily backups of OTRS using the > backup.sh script. This produces a .tar.bz2 file of about 113KB. Can I use > this to restore all of my OTRS for when I rebuild on a new server with > version 1.3.2? No. Just parts of it. Basically, does the restore.sh script only restore the system > aspect of OTRS? Yes. What all does the backup.sh script backup? database, attachments, Config.pm, Defaults.pm, GenericAgent.pm, Modules.pm, ModulesCustom.pm, ModulesCustomerPanel.pm >I'm also > wondering if I can directly copy in my Custom OTRS Theme on version 1.3.2? > I've backed up the Output directory in 1.2.3 and I'm wondering if it's that > easy? > No. Quote from the file UPGRADING (comes with the 1.3.2 dist): "a) the otrs themes between 1.2 and 1.3 are _not_ compatible (don't us the old theme)!" I recommend that you read the rest of the UPGRADING file. It will tell you everything you need to do in order to sucessfully upgrade to 1.3.2. Yes, redoing themes is a pain (I know) but it is well worth the effort. I am very pleased with 1.3.x Hth, Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
