Rudi, do you think this is something that would have to be set using Perl code (altering the function, perhaps?) Or might one be able to change the order in which the options are displayed using HTML changes?
I wonder if it's simply displaying them in alphabetical order right now? - Pete McDonnell Manager, Technical Services Hip Interactive > -----Original Message----- > From: Rudi Kramer [mailto:[EMAIL PROTECTED] > Sent: Wednesday, October 27, 2004 11:14 AM > To: [EMAIL PROTECTED] > Subject: Re: [otrs] Set default of "Answered?" to Yes? > > I would also like to know it's quite irritating having to do > this every time for every email when only 1 out of 100 emails > will have "no" response. > > Rudi > > ----- Original Message ----- > From: "Pete McDonnell" <[EMAIL PROTECTED]> > To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> > Sent: Wednesday, October 27, 2004 4:10 PM > Subject: [otrs] Set default of "Answered?" to Yes? > > > Is anyone able to provide and information or hints on how we > might be able > to change this? > > - Pete McDonnell > Manager, Technical Services > Hip Interactive > > > > -----Original Message----- > > From: Pete McDonnell > > Sent: Monday, October 25, 2004 5:31 PM > > To: 'User questions and discussions about OTRS.' > > Subject: RE: [otrs] Time Units: Default Value ? > > > > Would something similar work for changing the default of > > "answered?" to "Yes"? > > > > Thanks in advance. > > > > -Pete McDonnell > > > > -----Original Message----- > > From: Daniel Balan [mailto:[EMAIL PROTECTED] > > Sent: Monday, October 25, 2004 10:22 AM > > To: 'User questions and discussions about OTRS.' > > Subject: RE: [otrs] Time Units: Default Value ? > > > > > > You just have to modify the following files: > > /Kernel/Output/HTML/Standard/AgentClose.dtl > > /Kernel/Output/HTML/Standard/AgentCompose.dtl > > /Kernel/Output/HTML/Standard/AgentEmailNew.dtl > > /Kernel/Output/HTML/Standard/AgentForward.dtl > > /Kernel/Output/HTML/Standard/AgentNote.dtl > > /Kernel/Output/HTML/Standard/AgentPhone.dtl > > /Kernel/Output/HTML/Standard/AgentPhoneNew.dtl > > /Kernel/Output/HTML/Standard/AgentPending.dtl > > > > (for Standard theme) as follows: > > 1. set the value="1" at line: > > <td><input type="text" name="TimeUnits" value="1" size="3"></td> > > > > 2. If you need the working time to increase as your operator > > is working on the ticket please add this function: > > <script language="JavaScript" type="text/javascript"> > > <!-- > > var n_worktime = 1; > > > > setInterval ("incTime()", 1000 * 60 ); > > > > function incTime() > > { > > n_worktime ++; > > document.forms.compose.TimeUnits.value = n_worktime; > > } > > > > //--> > > </script> > > > > Hth, > > > > Daniel > > > -----Original Message----- > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > > On Behalf > > > Of > > Franz > > > Ferdinand Esberger > > > Sent: Monday, October 25, 2004 5:05 PM > > > To: User questions and discussions about OTRS. > > > Subject: [otrs] Time Units: Default Value ? > > > > > > Hi everybody, > > > > > > Is there a way to set the default value for "Time Units" > to another > > > value than just "0" ? > > > > > > any comments appreciated > > > greets > > > > > > Franz > > > > > > > > > ______________________________________ > > > Inflex - installed on mailserver for domain > > @technikum-wien.at Queries > > > to: [EMAIL PROTECTED] > > > _______________________________________________ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support oder Consulting f|r Ihr OTRS System? > > > => http://www.otrs.de/ > > > > > > > > > -- > > > This message was scanned for spam and viruses by > > BitDefender For more > > > information please visit http://www.bitdefender.com/ > > > > > > > > -- > > This message was scanned for spam and viruses by BitDefender > > For more information please visit http://www.bitdefender.com/ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting fur Ihr OTRS System? > > => http://www.otrs.de/ > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting f�r Ihr OTRS System? > > => http://www.otrs.de/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > =http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
