Hi Kamal,
sorry for the long delay.
On Thu, Nov 13, 2003 at 01:51:12PM +0100, [EMAIL PROTECTED] wrote:
> I need to configure the NewPhoneView Script by adding new field containing
> Customer information ("for Example A Text Field for special ID"). Is there
> any possibility to add a filed and store the values in the MYSQL database
> table �article�.
>
> I already made few alterations in AdminCustomerUser application by adding
> new field like phone number and Fax Number... are there any favorable way
> to make modification in NewPhoneView Script? If this is possible what are
> the changes I have to make in the script. Can any one help me.
OTRS 1.2 (current cvs) comes with FreeText support in PhoneView.
So it's possible to add tags to tickets like Key: Product - Value: PC
or Key: SpecialID - Value: 123.
And yes, you can also use it ticket search.
> Thanks in Advance!!
> With Regards
> Kamal
Martin Edenhofer
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