Hi, I want to have notifications of new tickets to Agents.
... > Mon, 24 Jun 2002 13:55:05 +0200 > Notify mails (to the agents - new ticket/got follow up): > * Only "custom queues" will get notifications what are "custom queues"? > * Check if the agent enabled notifications (AgentView::Preferences of > AdminView::User) > * If a new ticket is in a users "custom queue" but the user got no notification, > check the /var/log/messages and /var/log/mail _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
