Hi Arun, please try:
Event: TicketStateUpdate Ticket Filter - State: closed . . . (depends on what you want to do) and the rest for Recipients and others as you like. Regards, Carlos García > On Jul 20, 2018, at 11:59 AM, Arun Venkataraman <[email protected]> wrote: > > Hello, > > I have been trying, unsuccessfully, to obtain a notification from > OTRS (v6.0.3 Free) when a ticket is closed. I do receive automatic > notifications when a new ticket is created, pending reminders, etc. > > I added a notification type in the Ticket Notification Management > screen, and have tried various event triggers with filters etc to > capture a "ticket close event". > > All the standard notifications seem to use a "Notification**" event > type, but I have not found the applicable event for closing a ticket. > > Help appreciated, or let me know if this is the wrong approach. > > Thanks, > -arun > -- > Arun Venkataraman, Arecibo Observatory/HC3 Box 53995/Arecibo, PR 00612 > [email protected] > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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