Hello, I have been trying, unsuccessfully, to obtain a notification from OTRS (v6.0.3 Free) when a ticket is closed. I do receive automatic notifications when a new ticket is created, pending reminders, etc.
I added a notification type in the Ticket Notification Management screen, and have tried various event triggers with filters etc to capture a "ticket close event". All the standard notifications seem to use a "Notification**" event type, but I have not found the applicable event for closing a ticket. Help appreciated, or let me know if this is the wrong approach. Thanks, -arun -- Arun Venkataraman, Arecibo Observatory/HC3 Box 53995/Arecibo, PR 00612 [email protected] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
