I see, but then I’ve the following problem: in same ticket I’ve valid and invalid adresses. I would like to strip out the invalid ones, and keep the rest for process.
Is there a way to strip out the invalid addreses? Thanks, Edson ________________________________ De: otrs <otrs-boun...@lists.otrs.org> em nome de Gerald Young <cryth...@gmail.com> Enviado: Thursday, December 7, 2017 11:36:49 AM Para: User questions and discussions about OTRS. Assunto: Re: [otrs] RES: How to remove a invalid address in OTRS 5 Try PostMasterFilter for moving From to Junk Queue where Generic Agent purges junk on a schedule. On Dec 7, 2017 8:25 AM, "Edson Richter" <edsonrich...@hotmail.com<mailto:edsonrich...@hotmail.com>> wrote: Sorry... incomplete message sent from my faulty mail client!!! Sending again: Hi! Using OTRS 5.0.25 on Linux with MySQL. In our ticket system, we would like our team to respond tickets for company e-mails only. The team has been warned to remove invalid adresses, but nevertheless, I also would like to add a rule for OTRS to automatically remove any address @gmail.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fgmail.com&data=02%7C01%7C%7C9c099a0fb4d1463653b408d53d779b15%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636482506270967034&sdata=5Q8w%2FZN698vOQdry7AJmkpm0dugb2YuyiKsfEdueBlo%3D&reserved=0>, @hotmail.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fhotmail.com&data=02%7C01%7C%7C9c099a0fb4d1463653b408d53d779b15%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636482506270967034&sdata=%2F6TyQsc1veEj0JQKhXdLWNuUWDRzFHdIW83V4fo1d8A%3D&reserved=0>, @outlook.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Foutlook.com&data=02%7C01%7C%7C9c099a0fb4d1463653b408d53d779b15%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636482506270967034&sdata=9nSFnM506NRX9GeYzcfSdYPqa6bFm5rIxZqdKW3O0LQ%3D&reserved=0> (the most obvious). I know this is not perfect, but I can add more @domains later, making it more precise. Can this be accomplishd in OTRS? Can I create a database trigger that strip this from the tickets? Your help will be higly appreciated. Regards, Edson --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fotrs.org%2F&data=02%7C01%7C%7C9c099a0fb4d1463653b408d53d779b15%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636482506270967034&sdata=SdIZquKuayn5iX1Bv6GaWgThjKyd9VAR3FHA27QKMdw%3D&reserved=0> Archive: http://lists.otrs.org/pipermail/otrs<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.otrs.org%2Fpipermail%2Fotrs&data=02%7C01%7C%7C9c099a0fb4d1463653b408d53d779b15%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636482506270967034&sdata=ZGFuyrvxb9i7ru%2ByHC5w76TkyWMno%2FDm0uFz9BqtpWA%3D&reserved=0> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.otrs.org%2Fmailman%2Flistinfo%2Fotrs&data=02%7C01%7C%7C9c099a0fb4d1463653b408d53d779b15%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636482506270967034&sdata=xeM3bKlya%2F6d3SAllo0quw3UxaCgvTLUvwL%2FKj3MIrY%3D&reserved=0>
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