On 29.09.2016 08:37, Dimitrakakis Georgios wrote: > Since closing the ticket also requires description can I do all these > in one step?
You can close tickets by sending a reply and changing the "next ticket state" field in the reply to "closed". -Ralph --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
