Sorry, Selbstgespräch. Hat sich erledigt, ich war ungeduldig. Habe mir
eine Customization für den Custom-Zweig gemacht: All- und New-Filter in
Kernel/Modules/AgentTicketLockedView.pm angepasst und da eine
StateType-Whitelist genommen.
=====================
my %Filters = (
All => {
Name => 'All',
Prio => 1000,
Search => {
Locks => ['lock'],
OwnerIDs => [ $Self->{UserID} ],
OrderBy => $OrderBy,
SortBy => $SortByS,
### -msc-no locket tickets in index.pl?Action=AgentTicketLockedView
"all" filter
StateType => [ 'open', 'new', 'pending reminder', 'pending
auto' ],
UserID => 1,
Permission => 'ro',
},
},
New => {
Name => 'New Article',
Prio => 1001,
Search => {
Locks => ['lock'],
OwnerIDs => [ $Self->{UserID} ],
### -msc-no locket tickets in index.pl?Action=AgentTicketLockedView
"all" filter
StateType => [ 'open', 'new', 'pending reminder', 'pending
auto' ],
TicketFlag => {
Seen => 1,
},
TicketFlagUserID => $Self->{UserID},
OrderBy => $OrderBy,
SortBy => $SortByS,
UserID => 1,
Permission => 'ro',
},
},
=====================
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