Thanks for your help - and this explanation!

> to run system management tools, napp-it is calling
> these commands via sudo. in order to allow sudo for
> user napp-it, the  online installer is modifying
> /etc/sudoers by adding napp-it user with root
> permissions. This part seems not be happened. maybee
> the online installer had not had enough permissions
> to do that (ex not called with root permissions
>  after a su)
> 
> so verify:
> do you have a user "napp-it"? (verify with command
> logins)
> is this user allowed to sudo for all root-commands
> without pw?
> you need the following line in /etc/sudoers:
> napp-it ALL=(root) NOPASSWD: ALL

I do have those lines.
Just in case it helps, here are the last paragraphs of file /etc/sudoers :
---
# Runas alias specification
##
## User privilege specification
##
root ALL=(ALL) ALL

## Uncomment to allow members of group wheel to execute any command
# %wheel ALL=(ALL) ALL

## Same thing without a password
# %wheel ALL=(ALL) NOPASSWD: ALL

## Uncomment to allow members of group sudo to execute any command
# %sudo    ALL=(ALL) ALL

## Uncomment to allow any user to run sudo if they know the password
## of the user they are running the command as (root by default).
# Defaults targetpw  # Ask for the password of the target user
# ALL ALL=(ALL) ALL  # WARNING: only use this together with 'Defaults targetpw'

## Read drop-in files from /etc/sudoers.d
## (the '#' here does not indicate a comment)
#includedir /etc/sudoers.d
robert ALL=(ALL) ALL
napp-it ALL=(root) NOPASSWD: ALL
---
Cheers, Robert
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