Jennifer, This may be a shot in the dark, but you may want to check under Admin -> Server Admin -> Billing Types to see if you have entries in there.
When adding a bill, there needs to be at least one billing type to choose. Echoing what others have said, workflow steps might provide more clues. Hope this helps, Michele -- Michele M. Morgan, Technical Assistant North of Boston Library Exchange, Danvers Massachusetts [email protected] On Tue, Oct 20, 2015 at 1:12 PM, Ben Shum <[email protected]> wrote: > Hi Jennifer, > > The main page for every mailing list usually has a link to the > archives for that list. For example: > http://libmail.georgialibraries.org/mailman/listinfo/open-ils-general > will lead you to a link for > http://libmail.georgialibraries.org/pipermail/open-ils-general/ > > Kathy quoted Erica's question in her reply... but basically we're > looking to find out what steps you took in the client to reach the > error you're seeing. It's helpful for troubleshooting to be able to > try replicating the procedure that leads to a supposed error. > > That all said, I was curious and checked line 188 of bill_wizard.js > which is where the error is said to occur in your message. That line > seems to be looking for a user for a grocery bill. Perhaps there is > something wrong with the patron's bills that is being retrieved and a > grocery bill is not being retrieved or looked up properly. Does this > error only occur on a specific user(s) or does it happen with every > bill retrieval? > > Perhaps it's a migration related problem with your data. > > I'm not sure what's the best way to guide you to check on these > technical factors without knowing more about your database. And this > forum might be limited in what we can suggest too. > > -- Ben > > On Tue, Oct 20, 2015 at 1:00 PM, Walz, Jennifer <[email protected]> wrote: > > All – > > > > > > > > I have some how been “suspended” from the listserv for a few days. I > keep > > getting notices and I keep “reauthorizing” my listserv access. > > > > > > > > So, I have missed any messages from Sun until today I think. > > > > > > > > If you don’t mind, can you resend? Or maybe there is the archive…. > I > > don’t know where it is though. > > > > > > > > Thanks! > > > > > > > > Jennifer > > > > -------------------------------------------------- > > Jennifer Walz, MLS - Head of Research & Distance Services > > Kinlaw Library - Asbury University > > One Macklem Drive, Wilmore, KY 40390 > > 859-858-3511 ext. 2269 > > [email protected] > > > > > > > > From: Open-ils-general > > [mailto:[email protected]] On Behalf Of > > Kathy Lussier > > Sent: Tuesday, October 20, 2015 12:57 PM > > To: [email protected] > > Subject: Re: [OPEN-ILS-GENERAL] ERROR when trying to "bill a patron" > > > > > > > > Hi Jennifer, > > > > Erica Rohlfs from ESI sent you a response via the list earlier today. > > > > > > Good Morning Jennifer, > > > > > > > > Will you please step us through the workflow that you were attempting to > > perform when you received this error? Was it when you clicked Bill > Patron or > > was there more involved with the workflow/patron account? > > > > > > > > Thank You, > > > > Erica > > > > > > If we have more information on the workflow, we might be in a better > > position to help out. > > > > Thanks! > > Kathy > > > > On 10/20/2015 12:39 PM, Walz, Jennifer wrote: > > > > > > > > All – > > > > > > > > Why are we getting this error message?? > > > > > > > > !! This software has encountered an error. Please tell your friendly > system > > administrator or software developer the > > following:\npatron/bill_wizard.xul\nTypeError: billing_list.sort(function > > (a, b) {if (a.name() > b.name()) {return 1;}if (a.name() < b.name()) > {return > > -1;}return 0;})[0] is undefined\n > > > > > > > > And then when we say ok, we get this one too: > > > > > > > > Please open a helpdesk ticket and include the following text: > > > > > > > > Mon Oct 19 2015 15:29:04 GMT-0400 (Eastern Daylight Time) > > > > > > > > bill_wizard > > > > > > > > > > > > { > > > > > > "fileName":"oils://remote/xul/rel_2_8_2/server/patron/bill_wizard.js", > > > > "lineNumber":188 > > > > } > > > > !! This software has encountered an error. Please tell your friendly > system > > administrator or software developer the > > following:\npatron/bill_wizard.xul\nTypeError: > > window.bill_wizard_event_listeners is undefined\n > > > > > > > > What does this mean and how do we fix it?? > > > > > > > > Thanks! > > > > > > > > Jennifer > > > > > > > > -------------------------------------------------- > > Jennifer Walz, MLS - Head of Research & Distance Services > > Kinlaw Library - Asbury University > > 1 Macklem Drive, Wilmore, KY 40390 > > 859-858-3511 ext. 2269 > > [email protected] > > > > > > > > > > > > -- > > > > Kathy Lussier > > > > Project Coordinator > > > > Massachusetts Library Network Cooperative > > > > (508) 343-0128 > > > > [email protected] > > > > Twitter: http://www.twitter.com/kmlussier > > > > -- > Benjamin Shum > Evergreen Systems Manager > Bibliomation, Inc. > 24 Wooster Ave. > Waterbury, CT 06708 > 203-577-4070, ext. 113 >
