CONGRATS!  Seriously that's awesome news :)

On Mon, Nov 22, 2010 at 5:49 AM, Will Jessop <[email protected]> wrote:
> The time has come for me to move on from Engine Yard, so Engine Yard
> need someone to replace me. It's an excellent company to work for, the
> best job I've had so far. If I wasn't going to 37signals I'd not be
> leaving.
>
> The Company
> -------------------------------------------------
>
> http://www.engineyard.com/
>
> Engine Yard is a well known Ruby on Rails hosting company based in San
> Francisco. They've sponsored a number of conferences and supported a
> bunch of open source software, paying developers to work on them full
> time, including Rails, jRuby, Rubinius and Fog. There are about 100
> people in the company. It has had about $38 million of VC funding, if
> you care about that sort of thing.
>
> The Job
> -------------------------------------------------
>
> An Application Support Engineer is someone who has a lot of experience
> with both Ruby and Rails applications *and* servers and hosting. We
> provide the link between the application developers (who often aren't
> great on the server side) and the servers themselves. A lot of the job
> is answering support tickets from customers (mostly the application
> developers, never end users) about things like performance issues,
> adding in new services such as sphinx or memcached, or just providing
> advice on the best way to do something. The job is more sysadmin than
> developer, though most of us still write code, and often code internal
> support tools.
>
> Though the role is classed as Support the job can be very involved
> technically. For instance I have just been involved in a 3+ month
> project to move all our customers to new infrastructure including
> working with our largest customer (they're huge) to fix emergent
> performance issues. There is a lot of scope for someone who is
> intelligent and likes to take initiatives to progress in the
> department and company by finding and fulfilling needs, or making
> improvements.
>
> For this job you would be a contractor, that's the way it has to be
> unless you can be employed by a US company directly because of your
> particular circumstances. The wage is whatever you negotiate, it
> depends on your skills and experience, probably a good bet is high 20
> to low 40 k£, ymmv :) There is no holiday pay, the wage you negotiate
> needs to cover not being paid during your days off. This actually
> works out well.
>
> You would be working from home UK hours, primarily with the other
> people in the EU team, at this point that's Tim L. from
> Macclesfield[1] (he's on this list, comes to the meetups), Mutwin from
> Germany and Shai from Israel. The US team start to come online during
> the early afternoon so you'd be working with them too. We need to
> cover weekends, but Shai covers all Sundays at the moment so Saturdays
> are shared between the remaining people, currently that means you'd be
> working every third Saturday. You can take a day off in lieu, or not
> if you just want to get paid for another day.
>
> The Support Department
> -------------------------------------------------
>
> A large part of Engine Yard is Support, it makes up probably about
> half of the company and has a nearly flat organisational structure. A
> lot of members are generalists, but people often specialise in certain
> areas, so for instance we have a guy who is really good with chef, and
> someone else who is working closely with the jRuby team to improve our
> jRuby support. We have (so far) twice-yearly meetups at Engine Yard HQ
> (This was the 1st meetup of 2010:
> http://www.flickr.com/photos/will_j/sets/72157623774987082/). Engine
> Yard will also pay for you to go to a conference every year[2]
> including flights, transfers hotel and conf entry), I usually go to
> RubyConf (http://www.flickr.com/photos/will_j/sets/72157622720249915/).
>
> More information
> -------------------------------------------------
>
> Email: [email protected]
> will_jessop on skype if you want to voice or IM
> Jabber: [email protected]
>
> I'll be at the Manchester Digital Christmas party next month if you
> want to talk in person, but EY are looking to hire ASAP so that's
> cutting it close, I can probably meet up earlier in Manchester centre
> if needed.
>
> Applying
> -------------------------------------------------
>
> Covering letter + CV to Shawn Hermann [email protected] (He's
> the support manager). Include a github profile if you've got one.
>
> If it goes further then at some point I might need to meet you in
> person. Probably in the centre of Manchester for a coffee or beer.
>
>
> Will.
>
>
> [1] We meet up to work in the centre of Manchester sometimes.
> [2] If you apply then talk this through when you negotiate, I have no
> idea what the deal is with new hires, I've been there for nearly 3
> years, I think it's pretty much the same.
>
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