The time has come for me to move on from Engine Yard, so Engine Yard
need someone to replace me. It's an excellent company to work for, the
best job I've had so far. If I wasn't going to 37signals I'd not be
leaving.

The Company
-------------------------------------------------

http://www.engineyard.com/

Engine Yard is a well known Ruby on Rails hosting company based in San
Francisco. They've sponsored a number of conferences and supported a
bunch of open source software, paying developers to work on them full
time, including Rails, jRuby, Rubinius and Fog. There are about 100
people in the company. It has had about $38 million of VC funding, if
you care about that sort of thing.

The Job
-------------------------------------------------

An Application Support Engineer is someone who has a lot of experience
with both Ruby and Rails applications *and* servers and hosting. We
provide the link between the application developers (who often aren't
great on the server side) and the servers themselves. A lot of the job
is answering support tickets from customers (mostly the application
developers, never end users) about things like performance issues,
adding in new services such as sphinx or memcached, or just providing
advice on the best way to do something. The job is more sysadmin than
developer, though most of us still write code, and often code internal
support tools.

Though the role is classed as Support the job can be very involved
technically. For instance I have just been involved in a 3+ month
project to move all our customers to new infrastructure including
working with our largest customer (they're huge) to fix emergent
performance issues. There is a lot of scope for someone who is
intelligent and likes to take initiatives to progress in the
department and company by finding and fulfilling needs, or making
improvements.

For this job you would be a contractor, that's the way it has to be
unless you can be employed by a US company directly because of your
particular circumstances. The wage is whatever you negotiate, it
depends on your skills and experience, probably a good bet is high 20
to low 40 k£, ymmv :) There is no holiday pay, the wage you negotiate
needs to cover not being paid during your days off. This actually
works out well.

You would be working from home UK hours, primarily with the other
people in the EU team, at this point that's Tim L. from
Macclesfield[1] (he's on this list, comes to the meetups), Mutwin from
Germany and Shai from Israel. The US team start to come online during
the early afternoon so you'd be working with them too. We need to
cover weekends, but Shai covers all Sundays at the moment so Saturdays
are shared between the remaining people, currently that means you'd be
working every third Saturday. You can take a day off in lieu, or not
if you just want to get paid for another day.

The Support Department
-------------------------------------------------

A large part of Engine Yard is Support, it makes up probably about
half of the company and has a nearly flat organisational structure. A
lot of members are generalists, but people often specialise in certain
areas, so for instance we have a guy who is really good with chef, and
someone else who is working closely with the jRuby team to improve our
jRuby support. We have (so far) twice-yearly meetups at Engine Yard HQ
(This was the 1st meetup of 2010:
http://www.flickr.com/photos/will_j/sets/72157623774987082/). Engine
Yard will also pay for you to go to a conference every year[2]
including flights, transfers hotel and conf entry), I usually go to
RubyConf (http://www.flickr.com/photos/will_j/sets/72157622720249915/).

More information
-------------------------------------------------

Email: [email protected]
will_jessop on skype if you want to voice or IM
Jabber: [email protected]

I'll be at the Manchester Digital Christmas party next month if you
want to talk in person, but EY are looking to hire ASAP so that's
cutting it close, I can probably meet up earlier in Manchester centre
if needed.

Applying
-------------------------------------------------

Covering letter + CV to Shawn Hermann [email protected] (He's
the support manager). Include a github profile if you've got one.

If it goes further then at some point I might need to meet you in
person. Probably in the centre of Manchester for a coffee or beer.


Will.


[1] We meet up to work in the centre of Manchester sometimes.
[2] If you apply then talk this through when you negotiate, I have no
idea what the deal is with new hires, I've been there for nearly 3
years, I think it's pretty much the same.

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