I have equipment in several L(3) DCs. I'd say that is generally the exception however I have two notable facilities (smaller type 3) that have troubles on occasion... reaching into the 80s as you commented. (Usually during the warm southern summer days) .
I found that my getting to know the facility manager/personnel very useful. They gave staight up answers and have done what they could to assist. -------- Original message -------- From: Chuck Anderson <c...@wpi.edu> Date: 10/11/17 22:13 (GMT-05:00) To: nanog@nanog.org Subject: Re: Temp at Level 3 data centers Install an air conditioner in your rack. On Wed, Oct 11, 2017 at 02:39:19PM -0500, Andrew Latham wrote: > David > > The issue has several components and is vendor agnostic. > > Set Point: The systems are specifically set at a temperature > Capacity Ability: The systems can maintain a temperature > Customer Desire: What you expect from sales promises. > Sales Promise: What they might carefully avoid promising. > > I suggest you review your SLA and discuss with legal asap. You could have a > document defining your question's answer already but it sits in a filing > cabinet file labeled business continuity. > > If the set point is X then they likely would answer quickly that that is > the case. > If the capacity is lacking then they would likely redirect the issue. > If they don't care about the customer that alone should be an indicator > If a promise exists in the SLA then the ball is in your court > > >From the emails I fear that we have confirmed that this is normal. So your > question "Is the temperature at Level 3 Data Centers normally in the 80-90F > range?" sounds like a Yes. > > Regardless of the situation always ask for names, titles, and ask vendors > to repeat critical information like the status of cooling in a building > designed to deal with cooling. Keep the vendors that do it well. > > > > On Wed, Oct 11, 2017 at 7:31 AM, David Hubbard < > dhubb...@dino.hostasaurus.com> wrote: > > > Curious if anyone on here colo’s equipment at a Level 3 facility and has > > found the temperature unacceptably warm? I’m having that experience > > currently, where ambient temp is in the 80’s, but they tell me that’s > > perfectly fine because vented tiles have been placed in front of all > > equipment racks. My equipment is alarming for high temps, so obviously not > > fine. Trying to find my way up to whomever I can complain to that’s in a > > position to do something about it but it seems the support staff have been > > told to brush questions about temp off as much as possible. Was wondering > > if this is a country-wide thing for them or unique to the data center I > > have equipment in. I have equipment in several others from different > > companies and most are probably 15-20 degrees cooler. > > > > Thanks, > > > > David --------------------------------------------------------------------------------------- This email has been scanned for email related threats and delivered safely by Mimecast. For more information please visit http://www.mimecast.com ---------------------------------------------------------------------------------------
