On 27 Sep 2016, at 12:17, Sam Silvester wrote:

or call their electricity retailer/distributer

This is the problematic case that is, unfortunately, the default.

People tend to view anything related to 'the Internet' as a utility, and for consumers and SMBs, they typically have a single provider, just as they typically do for electricity and water.

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Roland Dobbins <rdobb...@arbor.net>

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