Yeah, I see a wall of text, but no real evidence to substantiate it. On Mon, Aug 15, 2016 at 8:29 AM, Mike Hammett <na...@ics-il.net> wrote:
> Try more facts and less emotion. > > > > ----- > Mike Hammett > Intelligent Computing Solutions > > Midwest Internet Exchange > > The Brothers WISP > > > ----- Original Message ----- > > From: "HonorFirst Name Ethics via NANOG" <nanog@nanog.org> > To: nanog@nanog.org > Sent: Saturday, August 13, 2016 11:50:46 AM > Subject: Zayo Extortion > > Question to the NANOG community, Is anyone else being extorted by Zayo? Is > Zayo threatening shutdown over bogus and fabricated charges? > > The purpose of this message to the group is twofold: 1) to share our > experience being extorted by Zayo with the community and 2) to understand > the depth and extent of Zayo's less than ethical behavior by getting > feedback from the community. > > Abovenet was a great organization with quality service, reasonable prices > and nice folks to work with. Since being acquired by Zayo we have seen a > significant degradation of service quality and responsiveness which is not > unusual from a provider, but Zayo has taken things to a level of low ethics > that would make Tony Soprano proud. > Most interestingly they seem to identify points where you are dependent on > them and threaten a shut down unless you pay them some arbitrary amount. In > our case we use multiple Zayo IP, Transport, and Colo Services -- they set > their extortion amount at $128,000. A completely arbitrary and fabricated > number. They put significant pressure threatening to shut us down by > setting their lawyers on us. > Our detailed contract breakdowns, invoice and payment spreadsheets, along > with all other commonsense and professional efforts were simply > disregarded. At one point their lawyers and accounting people had the nerve > to say "our accounting system does not track invoice details -- it only > shows the total amount due so your numbers mean nothing to us." All the > while they relentlessly levied disconnect threats with short timelines such > as: "if you don't pay us $128,000 by this Friday, we will shut your > operation down." > We have had anecdotal feedback that we are not alone in our experience and > that there are many more like us. If you and your company have had a > similar experience with Zayo, please share it with the group or if like us > you are concerned about retaliation from Zayo, please respond privately. > > If the group shares their experiences the public shaming may drive Zayo to > stop operating like mafia thugs. If the problem is as common as we suspect, > it may warrant getting the Attorney General involved. > > In the mean time, I strongly urge anyone already in a relationship with > Zayo or considering a relationship to make sure your are well diversified > with other more ethical carriers. Otherwise please consider another > organization to work with. > In our case we were better of with Ransomeware, than Zayo as a vendor! Its > cheaper and less damaging > > A Zayo victim and a NANOG Member > -- Regards, Paras President ProTraf Solutions, LLC Enterprise DDoS Mitigation
