With Time Warner Cable in my region that is expected 100% of the time. Every single cable modem replacement requires you to initialize the static IP configuration. I expect the cable operators to operate similarly.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Feb 9, 2015 at 11:41 AM, Justin Wilson - MTIN <li...@mtin.net> wrote: > Seen this happen quite often with Comcast. They simply didn’t provision > the new modem. A simple call to them should correct it. Done it two or 3 > times in the past 6 months. > > Justin > > > Justin Wilson j...@mtin.net > http://www.mtin.net > Managed Services – xISP Solutions – Data Centers > http://www.thebrotherswisp.com > Podcast about xISP topics > http://www.midwest-ix.com > Peering – Transit – Internet Exchange > > > On Feb 9, 2015, at 11:32 AM, Justin Krejci <jkre...@usinternet.com> > wrote: > > > > Has anyone run into the situation where their static IP address from > Comcast (on the business class cable modem Internet service) was changed > when the modem was replaced? > > > > We have a remote site that uses Comcast as a backup Internet connection > and when we went to use it recently our VPN tunnel would not establish. > After working with the Comcast support group we discovered Comcast changed > our static IP address. I am working through trying to figure out the when > and the why with Comcast still and suspect it was changed when the modem > was replaced back in December. The modem was replaced by Comcast as our > previous modem was apparently EOL'ed. > > > > We're now setting up additional monitoring to verify the accessibility > of our remote site via the Comcast connection so we don't have any future > uh-ohs when we need to use our backup connection and it too is not fully > functional. > > > > TIA, > > -Justin > > > >
