Seen this happen quite often with Comcast. They simply didn’t provision the new modem. A simple call to them should correct it. Done it two or 3 times in the past 6 months.
Justin Justin Wilson j...@mtin.net http://www.mtin.net Managed Services – xISP Solutions – Data Centers http://www.thebrotherswisp.com Podcast about xISP topics http://www.midwest-ix.com Peering – Transit – Internet Exchange > On Feb 9, 2015, at 11:32 AM, Justin Krejci <jkre...@usinternet.com> wrote: > > Has anyone run into the situation where their static IP address from Comcast > (on the business class cable modem Internet service) was changed when the > modem was replaced? > > We have a remote site that uses Comcast as a backup Internet connection and > when we went to use it recently our VPN tunnel would not establish. After > working with the Comcast support group we discovered Comcast changed our > static IP address. I am working through trying to figure out the when and the > why with Comcast still and suspect it was changed when the modem was replaced > back in December. The modem was replaced by Comcast as our previous modem was > apparently EOL'ed. > > We're now setting up additional monitoring to verify the accessibility of our > remote site via the Comcast connection so we don't have any future uh-ohs > when we need to use our backup connection and it too is not fully functional. > > TIA, > -Justin >