On 14-01-28 11:08 AM, Alexander Bochmann wrote: > ...on Fri, Jan 24, 2014 at 10:37:14AM +0100, Octavio Alfageme wrote: > > > network, but we are starting to need a better inventory of services and > network > > resources and better troubleticketing procedures. We can not afford > acquiring > > For the inventory and documentation part, Netdot is pretty cool: > https://osl.uoregon.edu/redmine/projects/netdot/wiki Netdot is awesome, single set of VLANs and address ranges aside. If your switches / devices support all the proper SNMP MIBs, it will draw your network topology for you.
> As for ticketing, around here quite a few people are using OTRS > (http://otrs.org/) - but I have no experience with that myself. > Something like Redmine should be more leightweight and will probably > do the job too... > I've heard good things about OTRS but my personal favorite is Request Tracker (http://www.bestpractical.com/rt/). It can be a bit daunting to get running the first time due to the sheer number of perl modules required, I'm always happy to help if anyone needs a hand getting it working. -- Looking for (employment|contract) work in the Internet industry, preferably working remotely. Building / Supporting the net since 2400 baud was the hot thing. Ask for a resume! ispbuil...@gmail.com
