+1 for Redmine. I've used most of the open source ticketing systems out
there at one time or another, and greatly prefer Redmine over all of
them. I've always been a big proponent of open source and only using
proprietary software if you absolutely have to (to the point of
deploying Linux for internal small-scale firewalling and routing (i.e.
VM clusters, test environments) before I'll concede that hardware is
required), but I'll admit that Atlassian Jira is probably the best
ticketing product out there right now. But it's proprietary and costs
money. Other than that, Redmine is the way to go.
-Jason
On 01/25/2014 09:41 AM, Vireak Ouk wrote:
We decided against RT and use Redmine for tickets instead. We find Redmine
to be much more user-friendly.
On Jan 25, 2014 8:14 AM, "Franck Martin" <fmar...@linkedin.com> wrote:
On Jan 24, 2014, at 1:37 AM, Octavio Alfageme <palae...@palaemon.es>
wrote:
Hello everyone,
I work for a small service provider starting to offer MPLS services
between
Europe and several african countries. At present time we own a small
Cisco
network, but we are starting to need a better inventory of services and
network
resources and better troubleticketing procedures. We can not afford
acquiring
complicated and expensive tools at present time.I would be grateful if
you could
recommend me opensource tools to cover these needs.
try https://abusehq.abusix.com/ or
http://wordtothewise.com/products/abacus.html
--
Jason Antman | Systems Engineer | CMGdigital
jason.ant...@coxinc.com | p: 678-645-4155
