> Yeah, perhaps not as elegantly worded as I would have hoped, but there are
> many reasons things "go down".  Just one of those elements is the internet
> part, there's also transport, power, and other elements that combine to
> make this complex system called the internet.  If you N+N or N+1 your
> power, perhaps something similar for your connectivity is important.  Or you
> just plan to be down/broken periodically for 30 minutes and have a plan to
> cover that.

Agreed.

> The building where our NOC is located sometimes gets evacuated.  Having a
> plan for that is important.  During one visit, there was a small fire in the
> building (or so we were told).  Certainly an unexpected event that disrupted
> us for ~30 minutes.

And, if it is important to you, you will have N+N NOC's - ie, more than one, 
and different buildings, cities, or countries, depending on your requirement.


> The handling and response of these events certainly is important.  I do want
> to understand why and how it's so bad so if there are things as a SP in the
> community we can improve upon we can do that.

I suspect, as I touched previously, the most noise will come from the people 
who are the least realistic, and least prepared. Personally, I live with the 
expectation that whatever it is (power, fiber, transport, ISP, highways, fuel 
delivery, etc.) will at some point be broken, degraded, or otherwise 
unavailable, and you have to plan accordingly. 

Personally (and I speak for NAC) I/we don't care, really, if any upstream IP 
provider breaks; we have made appropriate plans to work around that in an 
automated fashion. Hope that answers your more general question.







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