On Tue, Jan 29, 2013 at 07:53:34PM -0800, Owen DeLong wrote: [...] > It really isn't. You'd be surprised how many uncompensated truck rolls > are eliminated every day by being able to talk to the ONT from the > help desk and tell the subscriber "Well, I can manage your ONT and > it's pretty clear the problem is inside your house. Would you like to > pay us $150/hour to come out and troubleshoot it for you?"
Showing some ignorance here, but... Does anyone make an ONT with a blinky light that you can toggle on/off remotely? It'd be great to say: Go look at the "it works" light. If the remote tech can control the light, the end user would have a better idea that the upstream provider really *was* in control -- rather than trying to placate the caller.
