Lucky that any form of publicity works!
This lady
http://www.washingtonpost.com/wp-dyn/content/article/2005/08/11/AR2005081102101.html
got her OSP cable issue printed in the Washington Post. And, as I recall the
follow-up article, even that did not result in a prompt repair of her
front-yard garrote.
It seems unlikely to get better. Leno just took a pay cut. We can only
imagine the cost-cutting pressures being applied to the OSP repair department.
On 8/20/2012 3:03 PM, Beeman, Davis wrote:
Whatever you do, no one let on that people can get issues like this fixed by
posting to NANOG... this list will be flooded in a matter of hours...
Davis Beeman
-----Original Message-----
From: Christoph Blecker [mailto:cblec...@gmail.com]
Sent: Monday, August 20, 2012 14:27
To: Patrick W. Gilmore
Cc: NANOG list
Subject: Re: Comcast 1, Verizon 0 [was: Comcast vs. Verizon for repair
methodologies]
Always good to know that *somebody* is listening!
Cheers,
Christoph
On Mon, Aug 20, 2012 at 2:22 PM, Patrick W. Gilmore <patr...@ianai.net> wrote:
Comcast has already contacted me to fix this up.
--
TTFN,
patrick
On Aug 20, 2012, at 16:12 , Patrick W. Gilmore <patr...@ianai.net> wrote:
Given the recent VZ thread, I thought I'd show why my new house has crap
Internet.
The story: A piece of underground cable went bad. The techs didn't pull new underground cable.
They decided it was better to do it "arial" (if you can call 2 feet "arial").
They took apart the two pedestals on either side of the break and ran a new strand of RG6 (yes, the
same stuff you use inside your home, not the outside-plant rated stuff) tied to trees with rope.
<http://ianai.smugmug.com/BostonPix/2012/Comcast-Atherton-Street>
These pedestals have looked like this for months apparently. I called the 800
# and complained, they rolled a truck. The guy didn't even come in my house,
just gave me his supervisor's number and said that he's a home tech, the
outside plant guys are the problem and he can't fix it. A second guy rolled up
while we were chatting and told me he had a call around the block for the same
thing. They've been taking complaints about this for months and are as tired
of it as we are. I assured them I was more tired of it, given he was getting
paid while I was paying, but I understood their situation.
Of course, since the other "broadband" option at my house is 1 Mbps Verizon
DSL, I don't have much leverage. :(
--
TTFN,
patrick
P.S. Worst part is AT&T sux there too, so I have a picocell - which runs over
the Comcast cable mode....
