Hi Patrick, Yikes. We can work together on getting this sorted. Will give you details directly. Cheers, -ren
On Mon, Aug 20, 2012 at 4:12 PM, Patrick W. Gilmore <patr...@ianai.net> wrote: > Given the recent VZ thread, I thought I'd show why my new house has crap > Internet. > > The story: A piece of underground cable went bad. The techs didn't pull new > underground cable. They decided it was better to do it "arial" (if you can > call 2 feet "arial"). They took apart the two pedestals on either side of > the break and ran a new strand of RG6 (yes, the same stuff you use inside > your home, not the outside-plant rated stuff) tied to trees with rope. > > <http://ianai.smugmug.com/BostonPix/2012/Comcast-Atherton-Street> > > These pedestals have looked like this for months apparently. I called the > 800 # and complained, they rolled a truck. The guy didn't even come in my > house, just gave me his supervisor's number and said that he's a home tech, > the outside plant guys are the problem and he can't fix it. A second guy > rolled up while we were chatting and told me he had a call around the block > for the same thing. They've been taking complaints about this for months and > are as tired of it as we are. I assured them I was more tired of it, given > he was getting paid while I was paying, but I understood their situation. > > Of course, since the other "broadband" option at my house is 1 Mbps Verizon > DSL, I don't have much leverage. :( > > -- > TTFN, > patrick > > P.S. Worst part is AT&T sux there too, so I have a picocell - which runs over > the Comcast cable mode.... > >
