On Sat, Mar 3, 2012 at 7:34 AM, <valdis.kletni...@vt.edu> wrote: > Which is OK, if that's your business model. I know a few small ISPs that > are making a comfortable living selling repackaged DSL plus handholding. >
In the case I was thinking of, a small Techsupport group answering questions about 'How does my customer get an account." These questions really needs to be answered by their supervisor. "But aren't you the 'HelpDesk' I call when I need help!?" That makes sense for the DSL business. -- Thanks, Joe
