On 3/3/12 9:57 AM, "Faisal Imtiaz" <fai...@snappydsl.net> wrote:
>>Especially if a human answers promptly without a horrible accent... >> >>Jeff >Like a heavy Southern Drawl ? Saah, Ah resemble that remahk! :^) I think no matter where you're located, having a tech support rep who speaks your language with an accent not too dissimilar to your own can be a huge help. I've had tech support calls go bad because of unintelligible accents when I was calling centers in India and in Ireland, but also in the US when I found the last of the Clampett clan answering phones for an ISP. (I've lived in Texas almost 16 years-- if you're so redneck that *I* can't understand you, you need a job where all your communication is in writing. Or pictures.) -- Dave Pooser Manager of Information Services Alford Media http://www.alfordmedia.com
