On Thu, Aug 18, 2011 at 11:17:07AM -0700, Jeff Johnstone wrote: > On Thu, Aug 18, 2011 at 10:21 AM, Mark Keymer <m...@viviotech.net> wrote: > > > I am wondering what some of you guys do when your home ISP is down. At > > least those of you that don't give yourself internet. > > <snip> > > I know we have a wide range of people here some of which work for my > > Home ISP. and would love some feedback. > > > > Sincerely, > > > > Mark Keymer > > > > I've had great luck by working through the system a couple of times until > reaching a level 3 or 4 tech and then working things through. If you work > with them, have them make a note on your account that acknowledges your > technical skills and lets you bypass front line staff. I almost never get > stuck talking to front line staff anymore, and I know my feedback has been > helpful in problem resolution more than a few times :) > > Get to know the techs, best solution, but it takes perseverance the first > few times.
+1. I find it unfortunate that I've _had_ the opportunity to get to know the helldesk and local techs. People have a bad habit of taking overheight trucks down the street just behind my house, pulling the drop down from one of the two poles that theoretically support it at each end. -- Mike Andrews, W5EGO mi...@mikea.ath.cx Tired old sysadmin
