On Fri, Apr 15, 2011 at 2:14 PM, harbor235 <harbor...@gmail.com> wrote: > If I were going to provide a 365x24x7 NOC, how many teams of personnel do I > need > to fully cover operations? I assume minimally you need 3 teams to cover the > required > 24 hr coverage, but there is off time and schedule rotation?
Well, if you feel like being "nice" to your employees, or want to stop them from making mistakes a few months/years in to shift work, (or if you're having to set something up abroad), the Working Time Directive can be a useful guideline. (Full details at http://en.wikipedia.org/wiki/Working_Time_Directive and http://www.businesslink.gov.uk/bdotg/action/layer?topicId=1073858926 if you're board, ignore the silly bits) But basically, in general, workers aged 18 and over are entitled to: - work no more than six days out of every seven, or 12 out of every 14 - take a 20-minute break if their shift lasts for more than six hours - work a maximum 48-hour average week And in general, night workers: - should not work more than an average of eight hours in a 24-hour period, averaged over a reference period of 17 weeks If you're an employer, be glad you're in North America :-) HTH, Alex
