On Tue, Feb 2, 2010 at 12:45 PM, James Downs <james.do...@egontech.com> wrote: > > On Feb 2, 2010, at 9:33 AM, Jared Mauch wrote: > > We have solved 98% of this with standard configurations and templates. > > To deviate from this requires management approval/exception approval after > an evaluation of the business risks. > > I would also point Chad to this book: http://bit.ly/cShEIo (Amazon Link to > Visual Ops). > It's very useful to have your management read it. You may or may not be > able to or want to use a full ITIL process, but understanding how these > policies and procedures can/should work, and using the ones that apply makes > sense. > Change control, tracking, and configuration management are going to be key > to avoiding mistakes, and being able to rapidly repair when one is made. > Unfortunately, most management that demands No Tolerance, Zero Error from > operations won't read the book. > Good luck.. I'd bet most of the people on this list have been there one time > or another. > Cheers, > -j
Interesting book, maybe I'll bring that to the next meeting. Thanks for the heads up on that.
