We're not very happy with Level3 anymore either, terrible support, no
RFO is ever given, tickets are closed with no explanation at all. They
bought so many providers close together that they have a lot of work to
do to integrate everything into a workable set of products.
George Carey wrote:
As a Level 3 customer who had connectivity to some legacy Wiltel
equipment I can also attest that service levels were pretty bad
following that merger. We had a few memorable outages where
escalations were necessary to get things resolved and folks familiar
with the equipment were hard to find. In meeting with our account team
we were able to get them to agree to roll us off the old gear which
was really inadequate anyway for the purpose which happened to be an
Option A MPLS NNI. It took them a long time to get that done but since
then I would say that service levels have returned to the normal
albeit somewhat less than desirable levels.
We have had relatively few problems with our vanilla transit
connections though. The same goes for some long haul that they
inherited with the Broadwing acquisition. There were some glitches
with some of the fiber grooming they did a while back but that seems
to have passed.
I also seem to be receiving less maintenance notifications overall
from Level 3 as a general trend. Hope it continues.
George
