Good luck -- last time we did a public service complaint (admittedly it's been a while) due to porting / voice issues we were told that they're severity under-staffed and most days don't have enough staff to follow normal business procedures. I have no idea if things are the same on the non-voice side of the house.
-----Original Message----- From: "Josh Luthman" <j...@imaginenetworksllc.com> Sent: Tuesday, December 31, 2024 1:19pm To: "Dennis Burgess - LTI Support" <dmburg...@linktechs.net> Cc: "nanog@nanog.org" <nanog@nanog.org> Subject: Re: Spectrum Carrier Team Spectrum has a carrier escalations flowchart. You should have gotten that with the circuit contract and it gets updated annually. Have you tried those numbers? On Tue, Dec 31, 2024 at 11:38 AM Dennis Burgess - LTI Support via NANOG <[ nanog@nanog.org ]( mailto:nanog@nanog.org )> wrote: Looking for someone at Spectrum to help with a ticket. ECT-83933060 no one is picking up the ticket ☹ Dennis Burgess MikroTik : Trainer, Network Associate, Routing Engineer, Wireless Engineer, Traffic Control Engineer, Inter-Networking Engineer, Security Engineer, Enterprise Wireless Engineer Hurricane Electric: IPv6 Sage Level Cambium: ePMP Author of "Learn RouterOS- Second Edition” Link Technologies, Inc -- Mikrotik & WISP Support Services Office: 314-735-0270 Website: [ http://www.linktechs.net ]( http://www.linktechs.net/ ) Create your own Tickets via [ https://hd.linktechs.net ]( https://hd.linktechs.net/ ) Create Wireless Coverage’s with [ www.towercoverage.com ]( http://www.towercoverage.com ) Need MikroTik Cloud Management: [ https://cloud.linktechs.net ]( https://cloud.linktechs.net/ ) Admiral MikroTik Services: [ http://admiral.linktechs.net ]( http://admiral.linktechs.net )
