Spectrum has a carrier escalations flowchart. You should have gotten that with the circuit contract and it gets updated annually. Have you tried those numbers?
On Tue, Dec 31, 2024 at 11:38 AM Dennis Burgess - LTI Support via NANOG < nanog@nanog.org> wrote: > Looking for someone at Spectrum to help with a ticket. ECT-83933060 no > one is picking up the ticket ☹ > > > > *[image: LTI-Full_175px]* > > *Dennis Burgess* > > > * MikroTik : **Trainer, Network Associate, Routing Engineer, Wireless > Engineer, Traffic Control Engineer, Inter-Networking Engineer, Security > Engineer, Enterprise Wireless Engineer* > > *Hurricane Electric: **IPv6 Sage Level* > > *Cambium: **ePMP* > > > > *Author of "Learn RouterOS- Second Edition” * > > *Link Technologies, Inc* -- Mikrotik & WISP Support Services > > *Office*: 314-735-0270 Website: http://www.linktechs.net > > Create your own Tickets via https://hd.linktechs.net > > Create Wireless Coverage’s with www.towercoverage.com > > Need MikroTik Cloud Management: https://cloud.linktechs.net > > Admiral MikroTik Services: http://admiral.linktechs.net > > >
