Saint Helena, CA near Napa

Norman Jester



> On Sep 10, 2024, at 12:52 PM, Matt Hoppes <mattli...@rivervalleyinternet.net> 
> wrote:
> 
> Well this is curious....
> 
> Same issue... they are breaking something with registration.  What region are 
> you in?  We are in North Central PA so we're routing
> 
>> On 9/10/24 3:25 PM, Norman Jester wrote:
>> Your message is timely for me. I literally have the exact same issue. I 
>> setup phones for my daughter’s home and she got Xfinity. Everything worked 
>> for a few minutes then I could not keep phones registered after.
>> Norman Jester
>>>> On Sep 10, 2024, at 12:18 PM, Matt Hoppes 
>>>> <mattli...@rivervalleyinternet.net> wrote:
>>> 
>>> I have an employee who has recently switched to Xfinity cable service. 
>>> Ever since they switched their internet service their work phones will not 
>>> stay registered for more than about 3 minutes.
>>> 
>>> These same phones have been used on many ISPs without issues.  The same 
>>> config has been used behind multiple levels of NAT without issues.
>>> 
>>> She was fine, until she switched to XFinity.
>>> 
>>> Of course, XFinity support is absolutely worthless.
>>> 
>>> Anyone from XFinity Tier 3 or such that might be able to offer assistance?
>>> 
>>> I suspect it's something stupid with either NAT overload in the modem or 
>>> the modem not keeping the SIP channels open.
>>> 
>>> I've tried playing around with registration times without any success. And 
>>> again, we've never had issues with these phones or this setup with any 
>>> other ISP.
>>> 
>>> 

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