On Sun, Jun 30, 2024 at 02:17:12PM -0700, Randy Bush wrote:
> has charging for config changes a la
> https://www.arelion.com/customer-excellence/customer-support/online-technical-change-pricing
> become common while i was not looking? admittedly, i have not looked
> for a long time.
Randy,
I can tell you NETCOM/AS2551 did charge a monthly
maintenance fee for managing CPE devices, or customers
could opt to self manage their CPE, in which case if they
requested assistance making changes, they would be charged
per incident. (It was something relatively modest -- $50?)
So it's not that new.
That said, I can't remember ever charging someone
for BGP configuration changes on the upstream side, either.
Unfortunately there's always a small set of
customers that will constantly demand changes otherwise,
and you need to either start recovering your costs on
those changes, or at least encourage them to minimize
the number of requested changes.
--msa
