From experience, I can imagine that Arelion has a very small subset of
customers that are blowing up their tech support for changes like these
constantly. I'm sure it's a punitive measure to deter these guys.
Aaron
On 30.06.2024 20:33, Tim Burke wrote:
First I've heard of a provider doing it... and we do business with
3356, the one
carrier I'd expect to do something like this :-)
Might just be me, but I rarely have to have config changes done on
circuits
after provisioning, short of enabling dual stack bgp on a circuit that
didn't
have it previously, or if a provider did something silly with your
config after
provisioning/acceptance like send you a default route all of a sudden.
Despite that, I know there are lots of people that can't decide on how
they
want to do things, or refuse to use and/or don't understand things like
IRR.
I don't do anything with 1299 (yet), but I could potentially see this
as a
"PITA surcharge" to discourage people from being unable to make their
minds up...
surely they would waive it for clueful customers who are making a
reasonable
quantity of changes.
On Jun 30, 2024, at 4:17 PM, Randy Bush <ra...@psg.com> wrote: has
charging for config changes a la
https://www.arelion.com/customer-excellence/customer-support/online-technical-change-pricing
[1] become common while i was not looking? admittedly, i have not
looked for a long time. randy
Links:
------
[1]
https://www.arelion.com/customer-excellence/customer-support/online-technical-change-pricing
