Justin H. wrote:
Hello,
We found out recently that we are on the HostingProviderIPList (found
here
https://docs.aws.amazon.com/waf/latest/developerguide/aws-managed-rule-groups-ip-rep.html)
at AWS and it's affecting our customers' access to various websites.
We are a datacenter, and a hosting provider, but we have plenty of
enterprise customers with eyeballs.
We're finding it difficult to find a technical contact that we can
reach since we're not an AWS customer. Does anyone have a contact or
advice on a solution?
Sadly we're not getting any traction from standard AWS support, and end
users of the WAF list like Reddit and Eventbrite are refusing to
whitelist anyone. Does anyone have any AWS contacts that might be able
to assist? Our enterprise customers are becoming more and more impacted.
Justin H.
