This has been the case with most AT&T systems I’ve had to use in the past 5 years, FirstNet is even worse. As others suggested in trying different browsers, I found that a lot of (especially older) corporate firewalls just seem to hate AT&T websites and flipping on a VPN to <cloud provider> tends to resolve most of my issues.
-Dan > On Oct 9, 2023, at 23:41, Mirai Azayaka <azay...@apernet.io> wrote: > > Hi NANOG, > > Maybe this topic is better suited for the complaint department of AT&T > but I just want to confirm if it's just me or it's just AT&T... > > So I'm a new customer of AT&T's DIA network and I haven't been able to > make a payment since day one. (And it has been several months.) Just > wondering if a completely broken internal billing system is normal... > I only have limited experience with Hurricane Electric and Equinix > before. Wondering if Verizon or Comcast is also broken like AT&T. Here > are the issues I had with their system: > - Clicking random links around the portal will give you HTTP 400 > errors, sometimes. > - I'm unable to add payment methods even after following the payment > tutorial exactly. The portal consistently gives HTTP 413 errors. > - Live chat doesn't work at all. Clicking the button returns HTTP 404 > in my debugging console. > - Extremely slow for some tasks which may result in a HTTP 408. > > The system feels like a collection of HTTP error codes... How can it > be so broken? Are other ISP's internal billing systems broken like > this? Looking for anecdotes / experiences. > > Azayaka
