Neil, Sorry, I must have missed that branch of the thread. When you had a computer directly connected, did you happen to run a wire shark capture? That wouldn’t require an Ethernet tap.
-mel > On Jul 15, 2023, at 7:44 AM, Neil Hanlon <n...@neilhanlon.com> wrote: > > On 15.07.2023 07:43, Mel Beckman wrote: >> Matt, >> >> I missed where the OP indicated they've tried both a direct laptop >> connection as well as another router. I think you may have seen my reply >> suggesting that and thought that was the OP stating he'd done it. > > I missed it in my initial post, but had responded to your first reply in the > thread saying I tried both my laptop and > another (off the shelf) router. > > I didn't make any changes on my end here, but the connection has been > (seemingly) stable for the past ~17 hours now. > > I will continue to monitor. > > Thanks all! > > -Neil > >> >> -mel >> ________________________________ >> From: Matt Corallo <na...@as397444.net> >> Sent: Friday, July 14, 2023 9:44 PM >> To: Mel Beckman <m...@beckman.org>; Neil Hanlon <n...@shrug.pw>; >> nanog@nanog.org <nanog@nanog.org> >> Subject: Re: Request for assistance with Verizon FIOS connection >> >> OP indicated they've tried both a direct laptop connection as well as >> another router. That seems to >> meet the requirement for having ruled out his home-made router, though >> obviously I agree one should >> attempt to rule out any possible errors by doing transparent packet sniffing >> analyzing the problem >> carefully before escalating an issue. Hopefully everyone on this list knows >> the value of the tech on >> the other end of the line's time :) >> >> Matt >> >>> On 7/14/23 9:07 PM, Mel Beckman wrote: >>> Getting the FCC involved seems premature, since the OP hasn't yet ruled out >>> a problem with his home >>> made router. Not that there's anything wrong with making your own router, >>> but it seems there is a >>> burden of proof on the end user to demonstrate the problem isn't at with >>> the CPE. Even a test as >>> simple as connecting a laptop up for a day and running pings would rule out >>> the CPE. >>> >>> -mel >>> ---------------------------------------------------------------------------------------------------- >>> *From:* NANOG <nanog-bounces+mel=beckman....@nanog.org> on behalf of Matt >>> Corallo <na...@as397444.net> >>> *Sent:* Friday, July 14, 2023 5:46 PM >>> *To:* Neil Hanlon <n...@shrug.pw>; nanog@nanog.org <nanog@nanog.org> >>> *Subject:* Re: Request for assistance with Verizon FIOS connection >>> I've always had good luck with https://consumercomplaints.fcc.gov/hc/en-us >>> <https://consumercomplaints.fcc.gov/hc/en-us>. This tends to result in >>> a higher-level tech getting assigned to your ticket at least at larger >>> providers. Depending on where >>> you are, your local government may have a similar process (e.g. in NYC the >>> city has a similar >>> process that tends to get very high priority tech attention as city council >>> members will rake >>> providers over the coals on individual complaints come contract-renewal >>> time). >>> >>> Matt >>> >>> On 7/14/23 8:01 AM, Neil Hanlon wrote: >>>> Hi all - I apoligize for the not-necessarily-on-topic post, but I've been >>>> struggling with this issue >>>> for the past two >>>> weeks and am about out of ideas and options other than ask here. >>>> >>>> The short version is I recently got FIOS at my (new) house, and plugged in >>>> my router (SFF PC running >>>> Vyos). Initially, >>>> all was fine, however, some time later, connectivity to the gateway given >>>> by the DHCP server is >>>> completely lost. If I >>>> force a renewal, the gateway (sometimes) comes back--sometimes not. When >>>> it doesn't work, the >>>> DHCPDISCOVER process has >>>> to start over again and I often recive a lease in a completely different >>>> subnet--which isn't really >>>> the problem, but >>>> seems to be symptomatic of whatever is happening upstream of me. >>>> >>>> The problem, from my perspective, is that the IPv4 gateway given to me in >>>> my DHCP lease goes away >>>> before my lease >>>> expires--leading to broken v4 connectivity until either 1. the system goes >>>> to renew the lease and >>>> fails, starting over; >>>> or 2. A watchdog notices and renews the lease (This is what I have >>>> attempted to implement, without >>>> much success). >>>> >>>> As a note, IPv6 connectivity (dhcpv6-pd, receiving a /56) is entirely >>>> unaffected when IPv4 >>>> connectivity breaks. >>>> >>>> For the past week, I have been monitoring to various IPv4 and IPv6 >>>> endpoints over ICMP and TCP, and >>>> have been able to >>>> chart the outages over that period. More or less, every two hours, shortly >>>> after a lease is renewed, >>>> the gateway >>>> disappears. I'm happy to share more details and graphs/logs with anyone >>>> who might be able to help. >>>> >>>> I have attempted to contact FIOS support several times and even had a >>>> trouble ticket opened at one >>>> point--though this >>>> has been closed as they cannot apparently find any issue with the ONT. >>>> >>>> I'm at my wit's end with this issue and would really appreciate any and >>>> all help. Please contact me >>>> off list if you need >>>> additional details--I can provide ticket numbers/conversation IDs/etc, as >>>> well as graphs/logs/etc. >>>> >>>> Best, >>>> Neil Hanlon
