As from a consumers standpoint, Verizon FIOS has published an IPv6 website, created a discussion forum, and stated they would soon support. That was 14 years ago.
Joe Klein On Sat, Jul 15, 2023, 3:46 AM Mel Beckman <m...@beckman.org> wrote: > Matt, > > I missed where the OP indicated they've tried both a direct laptop > connection as well as another router. I think you may have seen my reply > suggesting that and thought that was the OP stating he'd done it. > > -mel > ------------------------------ > *From:* Matt Corallo <na...@as397444.net> > *Sent:* Friday, July 14, 2023 9:44 PM > *To:* Mel Beckman <m...@beckman.org>; Neil Hanlon <n...@shrug.pw>; > nanog@nanog.org <nanog@nanog.org> > *Subject:* Re: Request for assistance with Verizon FIOS connection > > OP indicated they've tried both a direct laptop connection as well as > another router. That seems to > meet the requirement for having ruled out his home-made router, though > obviously I agree one should > attempt to rule out any possible errors by doing transparent packet > sniffing analyzing the problem > carefully before escalating an issue. Hopefully everyone on this list > knows the value of the tech on > the other end of the line's time :) > > Matt > > On 7/14/23 9:07 PM, Mel Beckman wrote: > > Getting the FCC involved seems premature, since the OP hasn't yet ruled > out a problem with his home > > made router. Not that there's anything wrong with making your own > router, but it seems there is a > > burden of proof on the end user to demonstrate the problem isn't at with > the CPE. Even a test as > > simple as connecting a laptop up for a day and running pings would rule > out the CPE. > > > > -mel > > > ---------------------------------------------------------------------------------------------------- > > *From:* NANOG <nanog-bounces+mel=beckman....@nanog.org> on behalf of > Matt Corallo <na...@as397444.net> > > *Sent:* Friday, July 14, 2023 5:46 PM > > *To:* Neil Hanlon <n...@shrug.pw>; nanog@nanog.org <nanog@nanog.org> > > *Subject:* Re: Request for assistance with Verizon FIOS connection > > I've always had good luck with > https://consumercomplaints.fcc.gov/hc/en-us > > <https://consumercomplaints.fcc.gov/hc/en-us>. This tends to result in > > a higher-level tech getting assigned to your ticket at least at larger > providers. Depending on where > > you are, your local government may have a similar process (e.g. in NYC > the city has a similar > > process that tends to get very high priority tech attention as city > council members will rake > > providers over the coals on individual complaints come contract-renewal > time). > > > > Matt > > > > On 7/14/23 8:01 AM, Neil Hanlon wrote: > >> Hi all - I apoligize for the not-necessarily-on-topic post, but I've > been struggling with this issue > >> for the past two > >> weeks and am about out of ideas and options other than ask here. > >> > >> The short version is I recently got FIOS at my (new) house, and plugged > in my router (SFF PC running > >> Vyos). Initially, > >> all was fine, however, some time later, connectivity to the gateway > given by the DHCP server is > >> completely lost. If I > >> force a renewal, the gateway (sometimes) comes back--sometimes not. > When it doesn't work, the > >> DHCPDISCOVER process has > >> to start over again and I often recive a lease in a completely > different subnet--which isn't really > >> the problem, but > >> seems to be symptomatic of whatever is happening upstream of me. > >> > >> The problem, from my perspective, is that the IPv4 gateway given to me > in my DHCP lease goes away > >> before my lease > >> expires--leading to broken v4 connectivity until either 1. the system > goes to renew the lease and > >> fails, starting over; > >> or 2. A watchdog notices and renews the lease (This is what I have > attempted to implement, without > >> much success). > >> > >> As a note, IPv6 connectivity (dhcpv6-pd, receiving a /56) is entirely > unaffected when IPv4 > >> connectivity breaks. > >> > >> For the past week, I have been monitoring to various IPv4 and IPv6 > endpoints over ICMP and TCP, and > >> have been able to > >> chart the outages over that period. More or less, every two hours, > shortly after a lease is renewed, > >> the gateway > >> disappears. I'm happy to share more details and graphs/logs with anyone > who might be able to help. > >> > >> I have attempted to contact FIOS support several times and even had a > trouble ticket opened at one > >> point--though this > >> has been closed as they cannot apparently find any issue with the ONT. > >> > >> I'm at my wit's end with this issue and would really appreciate any and > all help. Please contact me > >> off list if you need > >> additional details--I can provide ticket numbers/conversation IDs/etc, > as well as graphs/logs/etc. > >> > >> Best, > >> Neil Hanlon >
