> Most email clients assume that a change to the subject line (other than > adding "Re:" to the front) indicates that the sender wants to discuss a new > topic related to but meaningly different from the last.
When I managed a help desk, my users would constantly complain that they weren't receiving updates on their service tickets. I was able to verify that tickets were being updated and that the users were indeed receiving the e-mails ... however Outlook was sorting them into new conversations and then hiding them behind the "Focused" inbox. Sometimes you streamline your experience, other times you organize yourself into a bigger mess. K
