Oh well, MCI in 1999 was all about…
https://www.youtube.com/watch?v=7iM5nFNUG4U
On 16 Feb 2021, at 22:28, Sean Donelan wrote:
Since you said operational issues, instead of just outage...
How about MCI Worldcom's 10-day operational disaster in 1999.
http://www.cnn.com/TECH/computing/9908/23/network.nono.idg/
How not to handle a network outage
[...]
MCI WorldCom issued an alert to its sales force, which was given the
option to deliver a notice to customers by e-mail, hand delivery or
telephone – or not at all. After a deafening silence from company
executives on the 10-day network outage, MCI WorldCom CEO Bernie
Ebbers finally took the podium to discuss the situation. How did he
explain the failure, and reassure customers that the network would not
suffer such a failure in the future? He didn't. Instead, he blamed
Lucent.
[...]
