On Wed, Dec 23, 2020 at 02:58:32PM +1000, Robert Brockway wrote: > On Thu, 17 Dec 2020, Tom Beecher wrote: > If the last 50 years has shown us anything it is that humans and computers > working together can achieve far more than either in isolation. > > Cheers, > > Rob
And if the last 15 years has shown us anything, it is that when you can't get past the auto-attendant and talk to a real human, and if that person can't talk to you like a person instead of reading scripts at you, your stress levels go way up as does your desire to break things. Automation in customer service (or excessive emphasis on procedures) is a really nice way of taking a five minute problem and turning it into an hour long ordeal. (pet peeve) -Wayne --- Wayne Bouchard w...@typo.org Network Dude http://www.typo.org/~web/
