Thanks Rich. Good, clear, reasonable steps to have on hand.
On Sat., Mar. 14, 2020, 11:50 Rich Kulawiec <r...@gsp.org> wrote: > On Sat, Mar 14, 2020 at 11:01:48AM -0700, Mike Bolitho wrote: > > Third, the trouble we had was a third party service having congestion > > issues. > > This is a tiny sample of what's coming. We're all about to be tested > in a major way, and lots of latent problems are about to become real, > pressing problems. So: > > 1. Get some rest. Stock up (judiciously, don't hoard) on supplies > including medications, fluids, food, etc. > > 2. Find all the phone chargers, laptop chargers, USB sticks, cables, > everything. If you're not already obsessive about keeping things > charged, get that way. > > 3. Make sure your role addresses are up-to-date and working: > > postmaster@ > webmaster@ > security@ > abuse@ > noc@ > > and whatever else is appropriate. Make sure that eyeballs are watching > everything that comes in there and anticipate that some people -- under > stress and anxious -- will send things to the wrong place. > > Same for your phone contacts. And make sure frontline support personnel > have the ability and judgment to rapidly escalate, do not allow urgent > needs to get lost in some ticketing system. > > 4. Make sure your WHOIS contacts on networks and domains are up-to-date > and working. Same for your phone contacts. > > 5. Identify any spare resources that you can lend out. Identify any > resources that you can guess will be needed. > > 6. Everyone who can telecommute should be telecommuting right now. > If you need hands on-site, and of course lots of people will, keep > those people separated from others. Make sure hands-on people know > how to sanitize equipment, tools, etc. > > 7. Find time in the midst of this for self-care. You can't help > anybody if you're exhausted. Take a shower, watch dog videos, do > whatever you need to in order to stay functional. > > > Here's a resource page that I threw together with a little help > from some epidemiologists. It's short, plain HTML so it should > load very fast, and of course because it's short it's probably missing > things. Send suggestions to me off-list. > > http://www.firemountain.net/covid19.html > > ---rsk >
