Went through this last year. They simply didn't do anything productive. You have to change IPs if you want a quick resolution. They should email the POC for the IP (I think towards the end of the day) as to what happened and I believe a time frame when it will get resolved.
Hopefully someone with more than basic (or no) technical capacity can contact you and fix this stupid problem, but I would not count on it =( It is a Sony problem, not Akamai. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Jan 6, 2020 at 1:27 PM Octolus Development <ad...@octolus.net> wrote: > Hi all, > > We've been trying to get in contact with Sony and/or Akamai to resolve an > IP blacklisting issue. > > Support is not useful, and our customers are complaining. > > If anyone has a POC for somebody over at Sony or PSN who can help us > resolve these issues, it would be much appreciated! > > We're facing some reflected DDoS attacks, where the source address is > spoofed to appear to be our IPs, and as a result getting blacklisted. > Sony's support has told us to "change IPs", which just isn't realistic, so > we're looking for someone actually at the NOC. > > Already been in touch with SNEI-NOC, which has completely ignored our > emails. They only seem to respond to the normal "Account Takeover" > requests, or whitelist requests. All of my IP's are already whitelisted, > but there seems to be a DDoS Attack that will ban anyone's IP from > Sony/PlayStation Network. > > Akamai's also been giving us the runaround, and told us it's purely a Sony > problem, so we're trying to get to the right POC to get this issue resolved > > Thanks in advance! >
