That email (cl...@disneystreaming.com) bounced back as undeliverable.

 

-Aaron

 

From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Michael Crapse
Sent: Tuesday, November 12, 2019 7:27 PM
Cc: NANOG list
Subject: Re: Disney+ Geolocation issues

 

There has been a continued flurry of trouble tickets from our eyeballs. I did 
find a contact  cl...@disneystreaming.com that i have reached out to in hope 
that they can hear our pleas.

 

On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson <alanda...@gmail.com> wrote:

We're seeing the same thing.  Actually we saw it during pre-signup.  Reached 
out to Disney+ weeks ago as well, with no response.  Now it's launched, our 
support lines are flooded with people unable to give Disney all their moneys.   
 We finally got through to Disney+ support after 2.5hrs on hold to supply them 
the error code, IP address, and zip code.. we'll see if it's passed to the 
right folks. 

 

On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <mich...@wi-fiber.io> wrote:

Myself and a few other ISPs are having our eyeballs complain about disney+ 
saying that they're on a VPN. Does anyone have any idea, or who to contact 
regarding this issue?

This is most likely improper geolocation databases. Anyone have an idea who 
they use?

 

Mike

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