On Tue, Apr 28, 2020 at 12:18:14AM -0500, David Engel wrote: > On Mon, Apr 27, 2020 at 01:46:26PM -0400, Scott Kostyshak wrote: > > On Mon, Apr 27, 2020 at 12:32:05PM -0500, Derek Martin wrote: > > > On Sat, Apr 25, 2020 at 09:46:48PM -0500, David Engel wrote: > > > > I've given up politely asking people to remember to send email as > > > > either both text/html and text/plain or just text/plain when sending > > > > to me. It's a losing battle. :( > > > > You've given up *politely* asking? Meaning you are now asking > > impolitely? :) > > I do have to keep working with these people. :) > > > > Yeah, I've been trying to explain this to some folks around here > > > recently, but not having much success. You have my sympathy. > > > > Agreed. It is frustrating. But Derek, please don't give up! Even in the > > worst case scenario, we can slow the acceleration. I especially take the > > time to choose the battles where the email is from an automated system. > > I contact the support and send something like the following: > > > > Could you please modify your automatic emails to also send a > > plain-text version in addition to the HTML email? This is easy to do > > and most professional emails provide a plain text version (this is > > called multi-part MIME). > > > > If this doesn't make sense to you, please forward this request to your > > tech team. > > > > Thanks for your time! > > I have essentially done this but the problem keeps reoccurring. I > think part of the problem might be Outlook itself. I vaguely recall > seeing something about Outlook only sending both text/plain and > text/html when those are the only two parts. If another attachment is > included, I seem to recall that one of the text parts got dropped. I > could be wrong, though. > > I'm considering trying the polite approach again but this including > the pointer to the integrated solution I tested. Maybe I can start > the change from the bottom up.
Makes sense. Good luck! Scott
