On Mon, Sep 17, 2001 at 12:47:07AM -0400, Kirrily Robert wrote:
> In lists.projects.perl.modules, you wrote:
> >
> > You might be able to convince me otherwise, but I don't think
> >that `request tracking' is a pressing issue for modules@.
>
> I think it is.
Duly noted.
> Having just recently come from "out there" I think I have a fairly good
> idea on how the rest of the Perl community sees this list. I think they
> mostly see it as a mysterious black box, where you throw in requests,
> and maybe (if you're lucky) something comes out again, at some
> indeterminate time.
I think that's an accurate model.
> Most of the Perl community think of [EMAIL PROTECTED] as a sort of advice
> line for module authors, particularly wrt naming conventions. When they
> email us, or when they apply for a namespace through PAUSE, they want to
> hear back from us. They want words of wisdom. If there isn't any
> wisdom to be had, they'd rather hear "sorry, no wisdom today" than just
> silence . . . .
>
> So yeah, the PAUSE stuff is what the modules@ cabal are mostly
> interested in, and RT probably wouldn't be very useful for that. But RT
> *would* be useful for the stuff requiring human response, and I think it
> would be seen as a *major* improvement by the Perl community.
I'm not opposing a request tracker, if somebody else wants to set it
up. But again, we're not failing to respond due to poor management
skills. We're failing to respond due to lack of tuits. If there were
a web thingy where I could find all those old responses, I still wouldn't
be following up on all of them. I follow up when I have something useful
to say, unless somebody else says it first.
> I'd like to see a thing where people who contact us get a form message
> that says:
Boy, I'm really in favor of an autoresponder. I am behind this 1000%.
> . . . . And from our point of view, we could check the ticketing system and
> think "oh, that guy with the question about the Frobnitz:: namespace
> still hasn't had a reply, I guess we'd better get back to him."
The point is that we're not _forgetting_ to get back to people. None
of us has been willing to take responsibility to make sure that everybody
gets responded to. Perhaps you wish to become that special somebody?
> > What would be /great/ would be a PAUSE Administrators' Manual. I
> >would maintain it if people would use it.
>
> Yeah, that would be great :)
I'm working on a first draft.
- Kurt
P.S. None of the above is meant to indicate any lack of interest on
my part for serving the Perl community better. I'm just trying to
emphasize that, IMHO, the proposed solution (a request tracker) doesn't
match the actual problem (dearth of tuits).
